NEED THAT GETAWAY!!! 📞 936 520-0838 OR 📞 936 230-6018

CANCELATIONS / REFUNDS FOR RESORT STAY

RESERVATIONS

Reservations require 50% down payment at time of booking. This guarantees your reservation for the requested dates and number of nights, and holds the reserved Cabin(s) or Rv Site(s) for your arrival date.

Payments

Eagle Nest Hidden Lake Resort accepts MasterCard, Visa, Discover, American Express, or Cash. No CHECKS.

Cancellations and Refunds

  • To cancel or change booked dates, you must call Eagle Nest Hidden Lake Resort by phone ONLY. This can not be done by text or emails and this for Cabin(s) - Weekend Rv Site(s) ONLY.
  • Reservations cancelled 30 days or greater from the arrival date will incur a minus of a $35 fee.
  • Reservations cancelled less than 30 days of arrival will result in the forfeiture of 50% the deposit.
  • HOW EVER to avoid the fees, you won’t lose your deposit, but you will have to notify the Resort (936 520-0838 by phone only). We have to be notified 15 days before the original arrival date to reschedule stay. You also have addition 15 days after the original booking date (which gives you 30 days to reschedule your stay). You have to reschedule the new date and use new date up within 3 months. If you don’t reschedule on or before the 30th day (15th day after the original arrival date, you will lose your deposit. Have any question contact us.
  • We do not refund for unused nights in the event you choose to leave before your reserved stay is over.
  • We can’t guarantee, nor control the weather. You’re responsible for the entire length of stay you reserved, there are no refunds because of the weather. There are no refunds for given for late arrivals or early departures.
  • When we have reserved a cabin or rv site for you, we have taken it off the market for the reserved dates that you have booked. Even when we have subsequent request from others for a (site or cabin) on those dates, we have saved them for you, (cabin or rv site). Therefore we are having to turn away other customers. Eagle Nest has agreed to hold the (cabin or rv site) for those specify dates that you have agreed to pay for and occupy for your scheduled stay. You’re responsible for the entire length for stay you have booked.
  • “NO SHOW” will be charged the full reservation amount. No refund.